Shipping & Delivery Policy

Last updated: 15 June 2026
Questions? Email ColdCultureClub@gmail.com

Where we ship

We ship to the United Kingdom and Channel Islands, including Highlands, Islands and Northern Ireland.

We also ship to selected international destinations, including Europe, the USA and Canada.

Available shipping options will be shown at checkout.

Processing and dispatch

Orders placed Monday to Friday before 12:00 noon usually dispatch the same day.

Orders placed after 12:00 noon usually dispatch within 1 working day.

Orders placed on weekends or bank holidays will usually be processed on the next working day.

During busy periods, product launches, sale events or seasonal peaks, dispatch may take slightly longer.

UK delivery

Standard Tracked: 2 to 4 working days from dispatch.

Delivery times exclude weekends, bank holidays and rare carrier delays.

Europe delivery

Europe Tracked: usually 3 to 7 working days from dispatch.

Delivery times are estimates only. Parcels may take longer due to customs checks, local postal delays, courier delays, public holidays or incorrect delivery details.

International delivery

International Tracked: usually 5 to 10 working days from dispatch.

“International” refers to countries outside the UK and Europe where shipping is available, including destinations such as the USA and Canada.

Delivery times are estimates only. Parcels may take longer due to customs checks, local postal delays, courier delays, public holidays or incorrect delivery details.

Price

UK Standard Tracked: £2.95 flat rate

Free UK delivery on orders over £40

Europe Tracked: £14.99 flat rate

International Tracked: £24.99 flat rate

Free delivery thresholds apply to UK orders only unless stated otherwise at checkout.

Customs duties, import VAT and local taxes

International orders are shipped from the United Kingdom.

For orders outside the UK, your parcel may be subject to customs duties, import VAT, local taxes, tariffs, courier handling fees or other charges set by the destination country.

Unless duties and taxes are clearly shown as included at checkout, these charges are not included in our product or shipping prices and are the responsibility of the customer.

Cold Culture Club does not control these charges and cannot predict the exact amount before delivery. If you are unsure, please check with your local customs authority before placing an order.

If an international parcel is refused, not collected, or returned to us because customs duties, taxes or carrier fees were not paid, we may deduct any unrecoverable original shipping cost, return shipping cost and carrier charges from any refund due, except where the item is faulty, damaged, incorrect or where your statutory rights say otherwise.

This does not affect your statutory rights.

Tracking

All parcels are tracked.

You’ll receive a tracking link when we ship your order.

Tracking updates may take longer for international parcels, especially while the parcel is moving between countries or passing through customs.

Address accuracy

Please check your shipping address carefully before placing your order.

We can amend your shipping address until dispatch. Once your order has been dispatched, we may not be able to make changes.

If a parcel is returned to us because of an incorrect or incomplete address, missed collection, unpaid customs charges or failed delivery, we may refund the item(s) minus any unrecoverable postage and carrier charges, or reship the order for an additional postage charge.

This does not affect your statutory rights.

Safe places

You can leave delivery notes at checkout, but these are at the carrier’s discretion.

If you ask the carrier to leave your parcel in a nominated safe place or with a nominated neighbour, we may treat the parcel as delivered once the carrier confirms delivery to that nominated place or person.

If you did not request a safe place delivery, or the parcel was not delivered to the place or person you nominated, please contact us so we can investigate.

This does not affect your statutory rights.

Delays, missing or lost parcels

If tracking hasn’t moved for several days, email us and we’ll investigate.

For UK orders, a parcel is usually considered lost if it hasn’t arrived 10 working days after the end of the expected delivery window.

For Europe and International orders, parcels may take longer due to customs or local delivery delays. If your parcel has not arrived within 20 working days after the end of the expected delivery window, please contact us so we can investigate.

Please raise missing parcel claims within 28 days of the expected delivery date for UK orders and within 45 days of the expected delivery date for Europe or International orders.

These timeframes help us investigate with the carrier. They do not affect your statutory rights if your order is not delivered within an agreed timeframe or within a reasonable time.

Damaged in transit

If something arrives damaged, please keep the packaging and email photos of the outer packaging, shipping label and item as soon as possible, ideally within 7 days, so we can investigate and arrange a suitable replacement or refund.

This does not affect your statutory rights.

Order changes and cancellations

We can edit or cancel an order before dispatch.

After dispatch, please use our Returns & Exchanges Policy.

Packaging

We use sturdy, minimal packaging that’s recyclable where possible.

Please reuse or recycle your packaging where you can.